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Why C-pulse? |
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C-pulse provides finance sources the ability
to compare their Originations, Servicing, and Loss Management
operations to their peers using key industry metrics. |
This is accomplished by using
a standardized set of data elements from each finance
source that are accumulated daily and summarized monthly
to provide timely, multidimensional comparisons. The information
is more accurate, timely and cost efficient than ever
before.
No more manual entry by finance sources is needed and
data is not delivered in a single dimensional static report.
Data is verified at the time of implementation and calculations
are defined for accuracy and transparency. We allow you
to evaluate originator and servicer performance to assess
operational risk and to prioritize investment capital
allocation alternatives. |
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Next Generation |
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Our next-generation auto finance benchmarking
programis a web-based application that allows members
to access the BenchMark knowledge base and compare their
performance using an extensive set of analytics and reports.
Our benchmarking program consists of a suite of products
that spans the entire auto finance spectrum. |
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C-pulse
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Origination
Volumes & Sales Effectiveness
Dealer Relations – Capture
rates, dealer coverage, dealer penetration, sales
efficiency
Credit Decisioning –
Auto-decision rates, manual review efficiency
Booking and Funding – Efficiency,
package rework rates, days held |
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Portfolio
Servicing Efficiency & Effectiveness
Customer Service – CSR
efficiency and effectiveness, VRU usage, call times,
wait times, abandon rates, document management use
Title Management – Delinquent
titles, lien perfection efficiency, relocation &
payoff
Payment Processing –
Exception payment rates, customer payment method
rates |
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Actively
Manage Collections/Losses
Collections
– 30/60/90 delinquencies by scoreband , annualized
loss rates by scoreband, contact and intensity rates,
collector efficiency and effectiveness rates, assignment
rates, account workload rates
Recovery
– Portfolio recovery rate, specialist productivity,
recoveries by source, collateral sales, lifetime
recovery rates
Bankruptcy –
Frequency and chargeoff rates, reaffirmations sent
and received, Chapter 7 and 13s and a percentage
of delinquencies |
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